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Shipping and payment


All orders are shipped from our warehouse in Valencia, Spain.

We do our best to ship our goods to you within 24 hours based on stock availability and quantity. If we receive your order over the weekend, we will process it the following Monday.

Once your order has been shipped, it will take approximately 5-10 days within Europe to be delivered to you, depending on your location. Average delivery time to the US and Canada is about 14-20 days, Australia and Asia from 3 to 4 weeks. Please note that orders made in high season may take longer to process and deliver.

Please note that we mostly use the Standard Post to ship your orders. For all orders we provide tracking number.

The shipping cost of the first item is 5 Euro, each additional item is +1 Euro. Shipping cost of Rhynestone stickers is lower: +0.50 EUR each.

Express/courier delivery is available upon request and is paid separately.



We have the following payment options:


Credit Card (Visa or MasterCard)

Please kindly note that our company is not responsible for any taxes, duties etc. that may occur in your country upon delivery of the parcel. For more information, please contact your local customs office.

Pole CandyTM company is Spanish VAT payer. More details here: How it works.